Q: What if I arrive late and miss a feature on the trip?
Answer
Refunds are not provided for absences on a tour, including events such as missed dinners or sightseeing as these items are prepaid and non-refundable.
Q: What language are the tours conducted in?
Answer
Tours are primarily conducted in English. Multi-lingual Tour directors are also available on request, but not always guaranteed.
Q: What vehicles are used on the tour?
Answer
Based on the number of people joining the tour, tours are conducted in 55 seater/22 seater/15 seater luxury a/c coaches or vans. Tours are typically conducted on the larger capacity coaches during the peak travel months.
Q: How is seating determined on the coach?
Answer
Coach seating is on first come first served basis. All seats on the coach have been designed with comfort in mind.
Q: Do I have to take a car seat on the coach for my child?
Answer
Car seats are not required on full size coaches but passengers may bring them for their children’s safety, if they so desire.
Q: Where will we stop on drive days?
Answer
Our tours are designed for shorter drive time, so that, more time can be spent enjoying the attractions on your tour. Coach drivers will stop at rest stops where needed.
Q: Do I have free wi-fi access on the road?
Answer
Wifi is available at almost all hotels on most tours. Wifi is available on 55+ seater coach buses for the most part, but may not be available on smaller coaches, minibuses and vans.
Q: What meals are included in the tour?
Answer
Meals are provided as per tour inclusions; coordinate with your tour operator to insure you get the meals you desire.
Q: What are the breakfasts like?
Answer
Breakfast will be served at the hotels you stay in. Hotels mostly provide cereals, juices, bread, eggs, tea, coffee, and mixed pastries. Breakfast can vary from hotel to hotel.
Q: What is a double room?
Answer
A double room is designed to accommodate two people, but this does not necessarily mean that the room has two separate beds. In general, a room can have 1 King/Queen bed or 2 Queen/Full beds. Request your preference when booking a double room.
Q: What size is a triple/quad room?
Answer
A triple/quad room has two queen/full beds and can accommodate three to four people. It is the same size as a double room. When a room holds 3 people it is triple occupancy; when it holds 4 it is quad occupancy. Additional roll out beds may not be available in all hotels, and even if they are, an additional charge applies. Roll out beds are not guaranteed.
Q: Can I have laundry done?
Answer
Most hotels do offer laundry service. However, it is a good idea to try and pack enough clothing to avoid having to do laundry, as it can be expensive or inconvenient.
Q: Is smoking allowed on the tour?
Answer
There will be adequate stops to give you an opportunity to smoke. There is a no smoking policy in all coaches and vans, and practically all hotels have a no-smoking policy.
Q: How can I keep in touch with family and friends?
Answer
It is the traveler’s responsibility to bring a mobile phone with a SIM that works in the country you are traveling in. This will allow you to stay in touch with family, friends, our office, or other service providers such as Airlines, as required.
Q: How do I change my currency?
Answer
Currency exchange is available at airports and banks. International debit and credit cards are accepted at most ATMs (banking machines) throughout the world. It is good to check that your cards will operate in countries and cities that you are traveling to.
Q: Can I physically handle the trip? How do I know if I am fit enough?
Answer
Tours are checked beforehand to ensure that travelers of all ages in good health are able to enjoy a comfortable experience with friends and family. If you believe you may have a health issue that could be of concern feel free to check with your Physician for suitable advice.
Q: Are tours disability accessible?
Answer
Passengers that are disabled or mobility impaired cannot be provided individual assistance. The coaches that are used on most tours are not equipped with wheelchair ramps; we suggest that the passenger bring a foldable wheelchair and have someone willing to assist them with the wheelchair while on tour.
Q: What if I become ill on my trip and am unable to continue?
Answer
If you require medical assistance your tour please call 911 for medical help. We strongly urge you to purchase a Travel Protection Plan, as the cost to treat any medical problems will be at your expense. Refunds are not available for missed activities on your tour as all service providers are prepaid.
Q: What's NOT included in the Tour Price?
Answer
Spending money, visa (if applicable), personal travel insurance (strongly recommended), and the cost of optional additional personal activities.
